Service, Maintenance and Repairs
Ensure Your Cooling Systems Are Always Ready for Use When You Need Them
The team at Flexmort are pleased to offer a range of enhanced service and support options for all our cooling equipment. We’re committed to helping you get the most from these important resources and help ensure your CuddleCot, CuddleBlanket (previously CoverCool Mini) and AirCool are always ready for use when you need them.
As the innovators of the CuddleCot and CuddleBlanket, we have many years and much experience in their upkeep and have all the expertise, tools and experience to keep these assets in the best working condition.
Servicing CuddleCot and CuddleBlanket
We offer a fixed price full functional test and check service of CuddleCot and CuddleBlanket carried out by experienced technicians at our centre in Gloucester, UK.
Visual, functional and integrity check and test of:
- Internal components, fluid ways, tubing & connections
- Internal electrical components
- Internal fluid flush (and refill with Coldflow2 for the CuddleBlanket)
- All associated system equipment
We will also:
- Advise and quote for any repairs or replacement costs for worn or damaged items
- After service disinfect system surfaces using Clinell® disinfectant wipes
- Provide a full test report after a minimum half day functional running test
We offer a fixed price on-site full service of AirCool carried out by F-Gas qualified technicians with specialist knowledge of the AirCool refrigeration system.
Procedures carried out (varies depending on exact specification):
- Clean and oil motors
- Check fuses and earthing
- Inspect fans and motors
- Check temperature and adjustments
- Examine electrical switches
- Inspect pipes and joints
- Adjust valves and controls as necessary
- Check filter
- Check and leak test refrigerant
- Inspect drain
- Examine cooling coils
- Carry out earth continuity test
- Clean air cooled condenser
- Check condensation vapouriser elements
- Provide a service report
Fixed Price Servicing
CuddleCot service: £199*
CuddleBlanket service: £249*
AirCool: from £349* depending on location – please contact us for an accurate quote
Optional PAT test and report to latest standards: IET Code Of Practice for ISITEE Version 5 for CuddleCot and CuddleBlanket only at the same time as a service: £19*
* Price excludes VAT at 20%
For service pricing of systems located around the world, please contact us and we will be pleased to discuss options and provide a quote.
Any repairs required will be quoted for separately. No additional work will be undertaken without prior authorisation.
Fixed price includes courier collection and delivery from your premises of CuddleCot and CuddleBlanket or one on-site visit of AirCool in Mainland UK only, and all service parts, consumables and labour.
Flexmort is pleased to offer a 12 months warranty, included in the purchase price, against manufacturing defect from time of purchase for all our cooling equipment.
Should a cooling product develop a fault within the warranty period, please contact us. We will usually request the return of the unit to our UK repair centre at the customer’s cost where it will be repaired or replaced and returned free of charge.
Faults ascertained to have been caused by accident or neglect are not covered by this warranty and will be quoted for before any repair work commences.
For added peace of mind, we also offer an extended warranty. This can be taken at the point of sale or during the first year of ownership and will run seamlessly after the first 12 months warranty.
Please contact us for information and prices. We will happy to quote for multiple unit and 2+ years term contracts.
To register a product for warranty, please visit www.flexmort.com/register.
Full Repair Service
If you have reason to think your CuddleCot, CuddleBlanket or AirCool isn’t working as it should, please contact us; we can help.
We can offer guidance, and if necessary, make arrangements to return your unit to us for assessment, or for AirCool only, arrange an engineer visit* and quote to repair. We’ll not carry out any repairs without your prior authorisation.
*Call out charges apply for AirCool depending on location